Martin Thompson
Managing Director

Martin joined Efar in 2004 as a major shareholder and with a clear focus understands the commitment required to drive the business on into the future, "The network and communications industry is evolving and developing with incredible pace" he states, "In order to remain successful we have to embrace new technology and adapt and offer leading edge, best of breed products and services to our clients; they expect nothing less".

Martin's business acumen gained with over 20 years in the IT industry brings a wealth of knowledge and experience to the table including financial controls and strategic development. His successes include building the customer services and support division for a major International IBM partner (INCAT) of which he was also a shareholder. This business was sold to TATA technologies in 2004 for £60 million.

Martin relishes the challenge of contributing to the ongoing success of Efar by implementing an aggressive and exciting business growth and development strategy which will enhance the partnership (relationship) we enjoy with our customers now and in the future.

"It is always in the forefront of my mind that providing quality whether it is products, services or support is fundemental to success and will be evident throughout our business culture".

Matthew Wring
Technical Director

Matthew founded Efar in 2000 as a company that would take much talked about technology solutions and make them accessible to small and medium size organisations. Matthew heads up Product Management including the research and development of Efar´s product ranges.

With over 15 years experience in the industry including working for Sir Alan Sugar at Viglen and a background in defense and project management he uses his skills to seek out best of breed technologies and combines them to provide tested solutions for Efar customers.

Efar was one of the first companies in the UK to offer MPLS networks and to use the concept of one to many, wide area linking. Efar remains at the forefront of voice and IP technology with its own telephone exchange based in Bristol. Matthew pioneers the use of technology to enhance operational effectiveness whilst limiting a company´s risk in deployment of solutions.

"Our philosophy at Efar is to take our customers aspirations and make them reality. We take the risk of research and development and offer them a solution at the end with no obligation for them to purchase. High risk? Maybe, but only one in ten of our solutions is turned down so we must be doing something right".

Sales / Marketing - Focused Solutions

Richard Anthony
Salesdesk Manager

With over 15 years in the sales arena Richard brings a wealth of knowledge within IT infrastructure and the sales training environment. Previously working for a local software house Richard was directly responsible for the development of new customers within the NHS, Mental Health Trust and private clinics. He has also spent many years in sales team development where he would run sales workshops, team building exercises and sales manager training courses.

Richard has a very positive outlook on business and believes in good old customer service.

"We will go that extra mile to ensure the customer has a professional and stress free experience, which in turn will let them refer us to clients they know without any reservations"

Customer Services - Putting You First

Sue Quinn
Office Manager

With a background in senior administration and management spanning 20 years Sue brings a wealth of expertise to the management team at Efar. In her role Sue heads up the Customer services, Accounts and Administration departments but her primary focus is ensuring that the customer services department delivers a first class dedicated service.

It is her view that keeping a constant dialogue with the customer and maintaining an audit trail with accountability is essential to providing excellent service; from initial contact to resolution.

Efar prides itself on ensuring that every customer is completely satisfied that their needs are being met, their expectations exceeded and that any issues are resolved in a timely and efficient manner.

Whether you are a new client requesting services for the first time, or an existing client wishing to log an incident, renew an existing contract or discuss an account query Sue and her team are here to help.

Engineering - Dedicated Technical Services

Tudor Davies
Engineering Manager

Tudor brings over 20 years of communications, networking and security experience to the table. With his dedicated team of engineers, they are responsible for 24x7 monitoring, incident resolution, installations and project management across a large range of telecommunications technologies and solutions.

Backed by industry standard processes, Engineering provide a breadth of experience which is provided througout your experience with Efar - from Pre-Sales through to Installation and finally day-to-day support and maintenance.

Engineering challenges moving forward into 2010, are to push ITIL standards and certification along with PRINCE2 accreditation.