Martin Thompson
Managing Director

Martin joined efar in 2004 as a major shareholder and with a clear focus understands the commitment required to drive the business on into the future, "The network and communications industry is evolving and developing with incredible pace" he states, "In order to remain successful we have to embrace new technology and adapt and offer leading edge, best of breed products and services to our clients; they expect nothing less".

Martin's business acumen gained with over 20 years in the IT industry brings a wealth of knowledge and experience to the table including financial controls and strategic development. His successes include building the customer services and support division for a major International IBM partner (INCAT) of which he was also a shareholder. This business was sold to TATA technologies in 2004 for £60 million.

Martin relishes the challenge of contributing to the ongoing success of Efar by implementing an aggressive and exciting business growth and development strategy which will enhance the partnership (relationship) we enjoy with our customers now and in the future.

"It is always in the forefront of my mind that providing quality whether it is products, services or support is fundemental to success and will be evident throughout our business culture".

Sales / Marketing - Focused Solutions

Steve Laycock
Sales & Marketing

Steve has over 16 years experience in the telecommunications industry and has a successful proven track record of delivering exactly what the customer wants. "Listening to the client, realising their needs and having empathy are key elements to understanding precisely their aspirations and how I can impact on them" he said "It's not about box shifting but really getting to know the client and building long term mutually beneficial relationships that pay dividends all round".

He merits his success on the belief that people as individuals have individual needs and requirements, whether in business they are the owner of a single man operation or the president of a major corporation... "but we are still people, you have to be a people person, treating people as individuals, catering to their requirements and nuances and providing bespoke tailored solutions is paramount" he concludes.

Amongst his extensive portfolio of clients are major corporations including FTSE 100 companies, all major retail multiples, the financial sector, petro-chemical, pharmaceutical, central and local government education and health.

YOU HAVE TO BE A PEOPLE PERSON

Customer Services - Putting You First

Sue Quinn
Office Manager

With a background in senior administration and management spanning nearly 20 years Sue brings a wealth of expertise to the management team at Efar. In her role Sue heads up the Customer services, Accounts and Administration departments but her primary focus is ensuring that the customer services department delivers a first class dedicated service.

It is her view that keeping a constant dialogue with the customer and maintaining an audit trail with accountability is essential to providing excellent service; from initial contact to resolution.

Efar prides itself on ensuring that every customer is completely satisfied that their needs are being met, their expectations exceeded and that any issues are resolved in a timely and efficient manner.

Whether you are a new client requesting services for the first time, or an existing client wishing to log an incident, renew an existing contract or discuss an account query Sue and her team are here to help.

Engineering - Dedicated Technical Services

Tudor Davies
Engineering Manager

Tudor brings over 20 years of communications, networking and security experience to the table. With his dedicated team of engineers, they are responsible for 24x7 monitoring, incident resolution, installations and project management across a large range of telecommunications technologies and solutions.

Backed by industry standard processes, Engineering provide a breadth of experience which is provided througout your experience with Efar - from Pre-Sales through to Installation and finally day-to-day support and maintenance.

Engineering challenges moving forward into 2010, are to push ITIL standards and certification along with PRINCE2 accreditation.